Soft Skill Programme

Program Overview

Managers, in most organisations, have a dual responsibility. They are responsible both to the organisation and to the people in the organisation. The common question that arises is how do managers deal with this dual role? Leadership is the ability to empower others to create new management or human systems to efficiently achieve change through organisational goals and decision making. Likewise, management is the use of various means to carry on business functions. In other words, management is the skill of dealing with things, while leadership is the art of dealing with people

  • Individual in leadership role including executive, manager, team leader and supervisor.
  • Apply the concept, process, functions and review leader’s roles and responsibilities in line with today’s organisation challenges.
  • Analyse and learn the tools to identify performance gap by using proven tools and device strategies to improve it.
  • What it takes to lead in a white water world and learn the various leadership style to become an effective leader to create and lead change.
  • Develop effective planning and control skills to achieve value added results and acquire basic skills on how to set workable and measurable goals to achieve organisational objective.

    Participant will be able to:

  • Identify roles and responsibilities of an effective leaders.
  • Lead team to success by being given an insight into recognised leadership styles.
  • Build credibility and trust to handle any conflict that may emerge amongst team members by recognised tools and techniques used to.
  • Use leadership techniques and ensure success.
  • Apply a variety of communication styles to understand their behaviors when dealing with a range of differing personalities.
  • Lead employees skillfully in challenging times of change.
  • Motivate teams and individuals and drive their performance to deliver outstanding results.
  • Training material : English language
  • Lecture : Malay and/or English language
  • Activities
  • Q&A
  • Overview of Leadership and Management
  • Being an Effective Leader
  • Strategies to Improve Performance of Employees
  • Communication & Building Effective Team
  • Get Results – In The Face of Resistance

In-House Training