Soft Skill Programme

Program Overview

It takes more than business savvy to get ahead at the workplace. Successful supervisors combine their professional and management expertise with strong interpersonal skills to lead people and achieve results. Supervisors are also often seen as problem solver and the leader that directs the team towards success. The behaviour of the supervisors affects the actions of their team. This 2-days course equipts participants with the knowledge of effective leadership skills and influential communication techniques to become better supervisors. Learn the importance of team dynamics and how an understanding of others – their goals and values needs and wants – can lead to more effective supervision, delegation, conflict resolution and overall team performance.

  • Describe functions, roles and responsibilities as supervisors.
  • Explain and match 4 leadership styles as well as subordinate styles.
  • Activate subordinates’ performance using 3-steps method.
  • Communicate instructions clearly and effectively using the right delegation technique.
  • Analyse the different stages of your team dynamics.
  • Apply better conflict management style as supervisors.
  • Understand the theory and language of Situational Leadership Model.
  • Maintain an acute awareness of their innate leadership-related strengths and areas for development – critical skill sets in working in high-performing organisations.
  • Conduct highly effective coaching conversations by understanding when a particular leadership style has a high probability of success and when it does not.
  • Create more productive teams/organisations by accelerating the development of individuals that are new to their role and/or are learning a new task.
  • Effectively drive behavior change and business results by communicating through a common, practical language of leadership.

    Participant will be able to:

  • Describe supervisor roles and responsibilities.
  • Learn principles of good leadership.
  • Participate in team planning.
  • Develop team commitment and co-operation.
  • Manage and enhance team performance.
  • Training material : English language
  • Lecture : Malay and/or English language
  • Activities
  • Q&A
  • The Effective Supervisors
  • What’s Your Style
  • Activation & Effectuation Method
  • Delegation Communication Technique
  • Conflict Management
  • Team Dynamics
  • Personal Effective Supervisors Action Plan

In-House Training