Soft Skill Programme

Program Overview

Supervisors are the vital link between Manager and Workers. Ineffective supervision could lead to high turnover and absenteeism, employee conflicts and disciplinary problems. Ultimately, the organisation will have a lower productivity and poor employee’s morale. Supervisors must be trained and must develop essential leadership and supervisory skills to enable them to deal with day-to-day problems and situations.

  • Supervisor and all personnel in middle management who are responsible for managing and controlling the workforce.
  • Identify their roles and functions and thus prepare them for greater responsibilities.
  • Development communication and interpersonal skills in order to build up good supervisory-employee relationship and gain support from workforce.
  • Identify their supervisory leadership role and exercise effective delegation for higher productivity.
  • Attain a systematic, simple, step-by-step approach to building a cohesive, high morale, peak performance team.

    Participant will be able to:

  • Able to supervise the team effectively according to the organisation requirements.
  • Equip themselves with essential supervisory skills and techniques that will enable to deal with day-to-day issues and situation.
  • Training material : English language
  • Lecture : Malay and/or English language
  • Activities
  • Q&A
  • The Role Functions of A Supervisory
  • Supervisory and Leadership
  • Human Relations and Communication
  • Teambuilding
  • Motivation
  • Problem Identification and Decision Making

In-House Training