Soft Skill Programme

Program Overview

Leaders are the vital link between manager and workers. Ineffective supervision could lead to high turnover and absenteeism, employee conflicts and disciplinary problems. Ultimately, the organisation will have a lower productivity and poor employee’s moral. A leader must be trained and must develop essential leadership and supervisory skills to enable them to deal with day-to-day problems and situations.

  • Line leader.
  • Supervisor
  • All personnel in middle management who are responsible for managing workers
  • Identify their roles and functions and thus prepare them for greater responsibilities.
  • Acquire skills needed to direct, coach and motivate the workforce toward higher performance and productivity with improved staff morale.
  • Handle different types of employee problem, in the most effective manner.
  • Develop communication and interpersonal skills in order to build up a good supervisor-employee relationship and gain support from the workforce.
  • Understand the concept of quality and how it is related to the leader daily job.

    Participant will be able to:

  • Apply and practice the practical and essential skills of being the efficient and effective leader.
  • Master and apply the people skills in managing the team effectiveness.
  • Training material : English language
  • Lecture : Malay and/or English language
  • Activities
  • Q&A
  • The Role and Functions of the Leader
  • Attitude of A Leader
  • Leader as a Communicator
  • Leader as Motivator
  • Leader as a Problem Solver
  • Leader as a Team
  • The Leader and Quality

In-House Training